Patient Feedback

Whether you're a patient, visitor, relative or carer; tell us what you think about your overall experience at the Trust. Experience is personal and listening to how a patient, relative or carer feels about their experience is crucial to Mersey and West Lancashire Teaching Hospitals NHS Trust. Feedback surveys have been developed by the Patient Experience Team to ask you about your experiences whilst you were a patient at Whiston, St Helens or Newton Hospitals or when you are receiving any of our community services, including district nursing and the Millennium Urgent Treatment Centre. 

You can submit your feedback by completing the webform below, emailing the Patient Experience Team on patientexperienceandedi@sthk.nhs.uk or by completing one of the surveys detailed on this page.

Is there a member of staff, ward, department, who in your opinion have gone above and beyond to support you and your family? You can send a thank you message using the template below, click on the 'Send a Thank You' bar, and email it to patientexperienceandedi@sthk.nhs.uk.

The Trust uses the Friends and Family Test (FFT) to monitor patient experience at ward and department level. FFT results are gained via text message, interactive voice message, FFT cards, QR codes or online surveys. Click here to view our Friends and Family page in order to provide your feedback.

• Patient feedback webform

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  Today's Date DD/MM/YYYY:*

  Title:* SelectMrMrsMissMsDrProfessorOther

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  First Name:*

  Last Name:*

  Date of Birth DD/MM/YYYY:*

  Address:*

  Telephone number:*

  Email address:*

  Feedback:*

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