Contact Us

Southport Hospital

Town Lane, Kew
Southport
PR8 6PN

Ormskirk Hospital

Dicconson Way, Wigan Road
Ormskirk
L39 2AZ

For Southport Hospital
please dial 01704 547 471

For Ormskirk Hospital
please dial 01695 577 111

When you telephone these numbers you will speak to one of the Trust's switchboard operators who will be able to redirect your call. If you don't know the whereabouts of a patient don't worry they will help you to locate them.

The Patient Advice and Liaison Service (PALS) provides impartial advice and assistance in answering questions and resolving concerns that patients, their relatives, friends and carers might have when accessing the NHS services provided by MWL.

Email PALS at soh-tr.pals@merseywestlancs.nhs.uk or telephone 01704 704703. Office hours are 09.00am to 4.00pm, Monday to Friday. Please leave a message at other times and on public holidays.

• Patient Advice and Liaison Service (PALS)

  Our Patient Advice and Liaison Service (PALS) can help with questions and concerns you may have.

  Very often issues can be resolved straight away, so please contact PALS as soon as possible. PALS are here to:

  • Offer advice and support,
  • Listen to your queries, suggestions or concerns,
  • Provide information about our Trust and services,
  • Pass on your compliments,
  • Our aim is to mediate on your behalf.

  If you have concerns about a current inpatient, please speak to the ward manager in the first instance.

  Email PALS at soh-tr.pals@merseywestlancs.nhs.uk or telephone 01704 704703. Please leave a message at other times and on public holidays.

  Office hours are 09.00 am to 3.30 pm, Monday to Friday. (Office closes at 4pm)

  For more information about our PALS service please click here. 

• Compliments, Complaints and Suggestions

  We can improve things when you tell us what is right and what is wrong.

  • Send us your compliments by emailing soh-tr.pals@merseywestlancs.nhs.uk 
  • You can also feedback using our Friends and Family Test surveys for adults, children and people with learning disabilities

  For complaints, call 01704 704958. Office hours are 10am to 4pm Monday to Friday. Please leave a message at other times and on public holidays.

  Alternatively, write to Patient Experience and Complaints Service, Mersey and West Lancashire Teaching Hospitals NHS Trust, Town Lane, Southport, Merseyside, PR8 6PN or email us at soh-tr.pals@merseywestlancs.nhs.uk .

  All inquiries will be responded to as soon as possible. All formal complaints will be acknowledged within three working days in accordance with the NHS complaints regulations.

  Please note that, if you want to raise a concern on behalf of someone else, we will need their consent before we investigate.

  If your issue is about a GP, dentist, pharmacy and opticians please contact at NHS England or write to: NHS England, PO Box 16738, Redditch, B97 9PT.

• Contact the Chief Executive

  If you would like to contact Ann Marr, Chief Executive, with a comment, suggestion or question about the Trust, our hospitals or your care please write directly by clicking here.

• Outpatient appointments

  If you are unable to keep your appointment or wish to change it to a more convenient time, it is vital to tell us as soon as possible so that your original appointment can be given to another patient. To change or cancel your appointment via the website please click here​.

  Or call 01695 656865, this telephone number is manned from Monday to Friday, 09.00am to 5.00pm, except bank holidays. Out of hours calls will be recorded and answered on the next working day.

• Inpatient stays

  For enquiries about a forthcoming inpatient stay, please call the Trust's admissions centre on the telephone number below. This line is manned Monday to Thursday, 8.00am to 8.00pm and Friday, 08.00am to 5.00pm.

  Telephone 01695 656 858

• Other useful telephone numbers​

  Media Enquiries: 0151 430 2505

• Freedom of Information Requests

  If you have an FoI request, please click here.

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